Terms & Conditions – The Seven Hills Resort, Rishikesh

Welcome to The Seven Hills Resort, Rishikesh.

By accessing our website, booking with us, or staying at the resort, you agree to the following Terms & Conditions. Please read them carefully.

1. Booking & Reservation Policy

All bookings are subject to availability. A booking is confirmed only after receiving advance payment or full payment (as per policy). Guests must provide accurate personal details while booking. Any fraudulent or incorrect information may lead to cancellation.

2. Check-In & Check-Out

Check-in time: [12:00 PM (noon)] Check-out time: [10:00 AM – 11:00 AM] Early check-in and late check-out are subject to availability and additional charges. Guests must present a valid government ID at check-in (Aadhar, Driving License, Passport).

3. Payment Policy

Payments can be made online, via UPI, cash, card, or bank transfer (as available). All taxes applicable as per government regulations will be added to the final bill. Any unpaid amount must be settled before check-out.

4. Cancellation & Refund

Cancellations made [24 hours] before check-in may qualify for a partial/full refund (as per resort policy). No-shows or same-day cancellations are non-refundable. Refunds, if approved, will be processed within 7–10 business days. (I can write a separate detailed Refund Policy if needed.)

5. Guest Responsibilities

Guests must:

Maintain cleanliness and hygiene in rooms and common areas. Follow resort rules and staff instructions. Use facilities responsibly without causing damage. Avoid loud music or disturbances after 10:00 PM. Any damage to property, furniture, or equipment will be charged accordingly.

6. Resort Rights

The resort reserves the right to: Deny entry to any guest for inappropriate behavior or violation of rules. Cancel bookings due to unforeseen circumstances (natural disasters, maintenance issues, etc.). Charge for additional services or damages.

7. Use of Facilities

Swimming pool rules must be followed for safety. Children must be supervised by an adult at all times. Alcohol consumption is allowed only in designated areas. The resort is not responsible for injuries caused due to negligence or misuse of facilities.

8. Liability Disclaimer

The resort is not responsible for: Loss of personal belongings Accidents or injuries caused by guest negligence Delay or failure in services due to natural causes or technical issues Guests are advised to take care of their valuables.

9. Privacy

Your personal information is protected and used only for booking and service purposes.

(Refer to our Privacy Policy for details.)

10. External Activities

For activities such as rafting, trekking, or adventure sports arranged through third parties: The resort is not liable for injuries, delays, or cancellations. Guests participate at their own risk.

11. Amendments

The Seven Hills Resort may update these Terms & Conditions at any time. Changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

For any questions or concerns:
📍 The Seven Hills Resort, Rishikesh
📞 [+91 9873284641]